Last updated: October 13, 2026
PERSOL Jewelry is committed to providing clear product information, transparent pricing, and reliable customer service to customers in Bolivia, the United States, and Canada.
The North American ecommerce business is operated by BZT Dealz LLC, a company solely owned by Roberth Aliaga Alcocer. Roberth Aliaga Alcocer is also a family business partner associated with PERSOL. PERSOL's operations in Bolivia are conducted through the applicable local business arrangements.
By placing an order, you agree to review the product information and applicable policies before completing your purchase. Nothing in these policies limits consumer rights that cannot legally be waived.
For questions, contact theteam11@bztdealz.com.
1. Orders & Payments
Please review your order carefully before completing payment, including the selected product, size, quantity, shipping address, shipping charges, and final checkout total.
Orders are subject to product availability and payment authorization. Once an order enters processing or has shipped, cancellation or modification may not be possible. Contact us as soon as possible if you need assistance.
Prices and applicable taxes included in the displayed or checkout price will be identified as shown by the store. Any shipping charges or other fees will be disclosed at checkout where applicable. Customs duties and import charges are addressed separately in Section 4.
2. Product Descriptions & Customer Responsibility
Please read the complete product description before purchasing. Customers are responsible for reviewing the product details and selecting the item that meets their needs.
Before ordering, carefully check:
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Material and purity: for example, 18K gold, 925 sterling silver, or any other material expressly identified on the product page.
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Weight: listed in grams where provided.
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Measurements and size: including chain length, bracelet length, pendant dimensions, ring size, and other stated measurements.
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Design and included items: review the photographs and written description to understand what is included in the purchase.
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Price and selected options: confirm the correct item, size, and quantity before payment.
Product photographs are intended to represent the item as accurately as possible. Appearance may vary slightly because of lighting, photography, or screen settings. Any stated weight or measurement that is identified as approximate should be treated as an estimate.
We do not intentionally misrepresent our products. If an item is defective, incorrect, or materially different from its description, contact us so we can review the issue in accordance with this policy and applicable law.
3. Shipping & Delivery
Orders may ship from Bolivia using available carriers, which may include DHL, FedEx, or another suitable shipping provider, depending on the destination and service selected.
Available destinations, shipping costs, tracking options, and estimated delivery times will depend on the order and destination. Delivery estimates are not guaranteed unless expressly stated.
If we cannot ship an order within the promised timeframe, we will notify the customer and provide the options required by applicable law, which may include accepting a revised shipping date or cancelling the order for a refund.
Customers should provide a complete and accurate shipping address and contact information. Additional delivery attempts, address corrections, or other carrier charges may apply where disclosed and permitted by law.
4. Taxes, Customs Duties & Import Charges
Product prices include the applicable taxes reflected in the store's displayed prices or checkout total.
For orders shipped to the United States or Canada, PERSOL Jewelry may cover applicable import duties, customs charges, and clearance fees when this is confirmed for the order or included in the checkout price. Where these costs are not expressly included or prepaid, additional import duties, taxes, brokerage fees, or carrier charges may be payable by the customer.
We will communicate any known additional charges before purchase where reasonably possible. Customers are encouraged to review the final checkout total and contact us before ordering if they have questions about import costs.
Customs authorities and shipping providers determine applicable charges and clearance requirements. Customs inspections may affect delivery times.
5. Returns, Exchanges & Refunds
Eligible standard, non-customized items may be requested for return within 14 calendar days of delivery, subject to applicable consumer protection laws.
Contact theteam11@bztdealz.com with your order number and reason for return before sending anything back. Wait for return instructions.
Unless applicable law requires otherwise, change-of-mind returns must be unused and undamaged, with original packaging and proof of purchase. Custom-made or personalized products may be excluded from change-of-mind returns to the extent permitted by law. These exclusions do not limit rights relating to defective, incorrect, or misdescribed products.
For approved change-of-mind returns, the customer is generally responsible for return shipping unless we agree otherwise or the law requires us to cover it. Refunds will be processed to the original payment method where possible, subject to the applicable policy and legal requirements.
Items that may not qualify for change-of-mind returns
To the extent permitted by applicable law, the following may be excluded from change-of-mind returns:
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Custom-made or personalized jewelry.
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Items altered or made to customer-specific specifications.
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Items that have been worn, damaged, altered, or returned incomplete.
These exclusions do not remove any rights you may have if a product is defective, incorrect, or not as described, or any other rights that applicable law requires us to honor.
Return shipping
For an approved change-of-mind return, the customer is responsible for return shipping unless the store confirms otherwise or applicable law requires a different arrangement.
If the item is defective, incorrect, damaged on arrival, or materially different from its description, contact us before returning it. We will review the issue and determine the appropriate remedy in accordance with applicable law.
Refund processing
Approved refunds will generally be issued to the original payment method where possible. Processing times may depend on the payment provider or financial institution.
Any refund of shipping charges, taxes, or other amounts will be handled in accordance with the applicable policy and legal requirements. We will not use this policy to restrict mandatory consumer rights.
6. Damaged, Defective, Incorrect or Missing Orders
Please inspect your order after delivery. If you receive a damaged, defective, incorrect, or incomplete item, contact theteam11@bztdealz.com and include your order number, a description of the issue, and clear photographs where relevant.
If an order has not arrived, contact us so we can review the tracking information and, where appropriate, investigate with the shipping carrier.
We will assess the circumstances and provide the remedy required by applicable law.
7. Custom Orders
Custom jewelry orders are subject to feasibility, material availability, design specifications, pricing, and production requirements.
Before a custom order is confirmed, we will communicate the agreed specifications, price, and estimated production or delivery timeframe. Changes may not be possible once production has started.
Any deposit, cancellation, return, or refund conditions specific to a custom order will be disclosed before the customer commits to the order and will remain subject to applicable law.
8. Wholesale Orders
Wholesale purchases may require an application, approval, minimum order value, or separate pricing and payment terms.
Submitting an application does not guarantee approval. Any wholesale discounts, minimum quantities, payment deadlines, shipping arrangements, and other conditions will be communicated separately before an order is finalized.
9. Privacy & Personal Information
We use customer information as necessary to process orders, arrange delivery, provide customer support, help prevent fraud, and operate our business.
Payment information may be processed by the payment providers available through checkout. Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
Please review the store's Privacy Policy for more information about how personal information is collected, used, and protected.
10. Consumer Rights & Applicable Laws
Consumer protection requirements may differ between Bolivia, the United States, Canada, and Canadian provinces or territories.
These policies are intended to explain our standard procedures. They do not replace or restrict any mandatory legal protections that apply to your purchase. Where applicable law provides a right or remedy that differs from this policy, the law will prevail to the extent required.
11. Contact Us
For questions about product specifications, orders, shipping, returns, or refunds, contact:
PERSOL Jewelry Customer Support
Email: theteam11@bztdealz.com
Please include your order number whenever your inquiry relates to an existing purchase.
PERSOL Jewelry — Your Style. Your Legacy.
12. Returns Address
Returns must be approved by our customer support team before being shipped. Once return instructions have been provided, the designated return address in Bolivia is:
PERSOL Jewelry / Returns Department
Calama 165
Cochabamba, Bolivia
Customers should not send returns without first contacting us. We may provide additional shipping instructions to help ensure the return is received and identified correctly.
Customer Support: theteam11@bztdealz.com