Shipping policy

Last updated: October 15, 2026

1. Overview

PERSOL Jewelry is operated by BZT Dealz LLC. We serve customers in Bolivia, the United States, Canada, and other destinations where shipping is available.

Orders may be shipped from Bolivia using international shipping providers such as DHL or FedEx, depending on the destination, product availability, and available services.

This Shipping Policy explains our order processing, delivery estimates, tracking procedures, and international shipping responsibilities.

2. Order Processing Times

Orders are processed after payment has been confirmed and the order details have been reviewed.

Processing times may vary depending on product availability, order volume, quality checks, and whether an item requires customization or production.

Ready-to-ship items and personalized or made-to-order jewelry may have different processing times. If an unexpected delay significantly affects your order, we will make reasonable efforts to contact you.

Please note that order processing time is separate from shipping transit time.

3. Shipping Destinations

We currently intend to serve customers in:

Bolivia
United States
Canada

Availability may depend on the delivery address, carrier restrictions, customs requirements, and the nature or value of the product.

If we cannot ship to your address, we will contact you where possible to discuss the available options.

4. Shipping Methods and Costs

We may use DHL, FedEx, or another suitable shipping provider, depending on the destination and service available.

Shipping charges, available delivery methods, and any applicable shipping promotions will be displayed at checkout or communicated before the order is finalized.

Where available, we intend to use shipping services with tracking and insurance appropriate to the value of the jewelry. Insurance availability, coverage limits, exclusions, and claim requirements depend on the selected carrier and service.

Please contact us before purchasing if you need confirmation of the shipping method or insurance arrangements for a high-value order.

5. Estimated Delivery Times

Our general delivery target is up to 15 days after dispatch, where the selected service, destination, customs processing, and product availability make this feasible. This is an estimate, not a guaranteed delivery deadline.

Actual delivery times may vary because of:

Product availability or made-to-order production.
Shipping provider schedules and operational delays.
Customs inspections and import clearance.
Incorrect or incomplete delivery information.
Weather, public holidays, and other circumstances beyond our reasonable control.

If your product requires customization or additional production time, the estimated delivery period may be longer. Where possible, we will communicate a revised estimate.

6. Order Tracking

When tracking is available, we will provide tracking information after the order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive the shipment when required.

Tracking updates may not appear immediately after dispatch. If your tracking information has not updated for an extended period, contact us with your order number so we can help investigate with the carrier.

7. International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or shipping provider.

Unless expressly stated at checkout or agreed in writing, these charges are not included in the product price or shipping charge and may be payable by the customer.

Customs authorities determine the applicable charges under the rules of the destination country. PERSOL Jewelry cannot guarantee the amount or timing of customs assessments.

If duties and taxes are collected at checkout for a particular order, the shipment will be arranged under the applicable shipping terms. Customers should review the checkout information carefully to understand whether import charges have been prepaid.

8. Delivery Address and Failed Deliveries

Customers must provide complete and accurate shipping information, including the recipient's name, address, postal code, and contact details.

PERSOL Jewelry is not responsible for delays caused by incorrect or incomplete information supplied by the customer. If an address correction or reshipping is required, additional charges may apply where permitted by law and disclosed to the customer.

If a shipment is refused, unclaimed, or returned because the customer did not provide required information or pay applicable charges, we will review the circumstances and contact the customer where possible.

Any reshipping costs, carrier charges, or refund deductions will be handled in accordance with our Return and Refund Policy and applicable law.

9. Lost, Delayed, or Damaged Shipments

If your shipment appears to be lost, substantially delayed, or damaged during transit, please contact us promptly with your order number and relevant details.

We may need to open an investigation or insurance claim with the shipping provider. Please retain the packaging and take photographs of any visible damage when possible.

Any resolution will depend on the investigation, the carrier's terms, applicable insurance coverage, and applicable consumer law.

Nothing in this policy removes any rights or remedies that cannot legally be excluded.

10. Shipping and Returns

If you wish to return an order, please contact us before shipping the item back. Do not return jewelry to an address that has not been confirmed by our team.

Return shipping costs, eligible refunds, and any permitted change-of-mind return fee are governed by our Return and Refund Policy.

For international returns, additional shipping, customs, and handling procedures may apply.