Refund policy

Last updated: October 15, 2026

PERSOL Jewelry is operated by BZT Dealz LLC. We serve customers in Bolivia, the United States, Canada, and other eligible destinations.

Our goal is to provide quality jewelry and a clear, fair return process. Please review this policy before placing an order.

1. Return Eligibility

Eligible return requests must be submitted within 14 calendar days of delivery, unless a longer period or different requirement applies under applicable law.

To be considered for a change-of-mind return, the item must be:

Unworn, unused, and in its original condition.
Free from damage, alterations, scratches, or signs of wear caused after delivery.
Returned with its original packaging, accessories, certificates, and documentation supplied with the order, where applicable.
Accompanied by proof of purchase.

All returns require prior authorization from PERSOL Jewelry. Please do not ship an item back before receiving our return instructions.

2. Change-of-Mind Returns and the 15% Fee

If you request a return solely because you changed your mind, selected the wrong item, or no longer want the purchase, a 15% return and handling fee may be deducted from the eligible refund where permitted by applicable law and where the fee was clearly disclosed before purchase.

This fee is intended to help cover handling and processing costs associated with the return.

The customer is responsible for return shipping costs for eligible change-of-mind returns. Original shipping charges may be non-refundable where permitted by law and where disclosed before purchase.

The 15% fee will not be applied where prohibited by applicable law or to remedies required because an item is defective, incorrect, damaged before delivery, or materially different from its description.

3. Damaged, Defective, Incorrect, or Misdescribed Items

Please inspect your order upon delivery and contact us as soon as reasonably possible if:

The item arrives damaged or defective.
You receive a different item from the one ordered.
The item materially differs from its description.

Please include your order number, a description of the issue, and clear photographs when appropriate.

We will review the claim and, where appropriate, arrange a repair, replacement, exchange, or refund in accordance with applicable law.

Where the issue is our responsibility, we will not charge the customer the 15% change-of-mind fee. We will also provide appropriate instructions regarding return shipping and any required remedy.

Nothing in this policy limits consumer rights that cannot legally be excluded.

4. Personalized and Made-to-Order Jewelry

Personalized, engraved, customized, or made-to-order jewelry may not qualify for a change-of-mind return, except where required by applicable law or where the item is defective, incorrect, or not as described.

Please carefully review the product specifications, measurements, material, size, and customization details before completing your purchase.

If you have questions about a custom order, contact us before placing it.

5. Earrings and Hygiene-Sensitive Items

For hygiene and safety reasons, earrings and other items identified as hygiene-sensitive may be excluded from change-of-mind returns where permitted by applicable law and disclosed before purchase.

This restriction does not remove any rights you may have if an item is defective, incorrect, or not as described.

6. How to Request a Return

To request a return:

Email theteam11@bztdealz.com with the subject line “Return Request — Order #[your order number]”.
Include your order number, the item you wish to return, and the reason for the request.
Wait for our team to review your request and provide return instructions.
If authorized, package the item securely and follow the shipping instructions provided.

For international returns, use a trackable shipping service and retain your shipping receipt. Do not send jewelry to an address that has not been confirmed by our team.

7. International Returns: Bolivia, United States, and Canada

Orders may be shipped internationally, including from Bolivia to customers in the United States and Canada.

Customers must follow the return instructions provided by PERSOL Jewelry. International shipping, insurance, customs documentation, and import or export requirements may affect the return process.

For eligible change-of-mind returns, the customer is responsible for return shipping costs and any other return-related charges disclosed before purchase, where permitted by law.

Customs duties, taxes, brokerage fees, and other charges already paid to a carrier or government authority may not be refundable by PERSOL Jewelry. Any refund or recovery of these charges may depend on the relevant carrier or customs authority.

8. Refund Processing

Once an authorized return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

The refund amount will reflect any permitted and previously disclosed deductions under this policy. Original shipping charges, return shipping costs, and customs-related charges will be treated in accordance with the terms disclosed before purchase and applicable law.

Processing times may vary depending on your payment provider and financial institution.

If a refund is delayed beyond the expected processing period, please contact us with your order number.

9. Exchanges and Repairs

Exchanges and repairs are subject to product availability, inspection, and the circumstances of the request.

Contact us before sending an item for an exchange or repair. Any applicable warranty rights or remedies required by law remain unaffected by this policy.

10. Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, production, personalization, or shipment. If an order cannot be canceled, the return conditions above may apply, subject to applicable law.

Nothing in this section limits any statutory cancellation rights.